Shipping policy

Neema Shipping Policy

Last Updated: August 2026

Thank you for shopping with Neema. We aim to deliver your order as quickly and safely as possible.

Order Processing

Orders are processed within 1–2 business days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping

We currently ship throughout South Africa using trusted courier partners.

Shipping costs are calculated at checkout and will be displayed before payment is completed.

Delivery Times

Estimated delivery times are:

Gauteng: 1–3 business days
Major cities: 2–4 business days
Regional and outlying areas: 3–5 business days

Delivery times are estimates and may vary due to weather, public holidays, or courier delays.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email or SMS where available.

Incorrect Shipping Information

Please ensure your delivery details are correct before completing your purchase.

Neema cannot be held responsible for delays or additional courier charges resulting from incorrect or incomplete delivery information provided by the customer.

Lost or Delayed Parcels

If your parcel has not arrived within the expected delivery timeframe, please contact us. We will work with the courier to investigate and keep you informed.

International Shipping

We currently ship within South Africa only. If you would like your order delivered to another country, please contact us before placing your order to discuss available options and shipping costs.