Refund policy

Neema Returns & Refund Policy

Last Updated: August 2026

At Neema, we are committed to providing high-quality wellness products. If there is an issue with your order, we're here to help.

Returns

Due to the nature of our products, we cannot accept returns or exchanges on products that have been opened, used, or tampered with. This is to protect the health and safety of all our customers.

You may request a return if:

You received the wrong item.
Your item arrived damaged or leaking.
Your order is defective.
Your order was incomplete.

Please contact us within 7 days of receiving your order and include:

Your order number.
A description of the issue.
Clear photos of the product and packaging.

Refunds

If your claim is approved, we will offer one of the following:

A replacement product.
A full refund to your original payment method.
Store credit, where appropriate.

Refunds are processed within 5–10 business days after approval.

Damaged Parcels

If your parcel arrives visibly damaged, please take photographs before opening it and contact us as soon as possible.

Change of Mind

If you change your mind after placing an order, please contact us immediately. If your order has not yet been dispatched, we will cancel it and issue a full refund.

Once an order has been shipped, it cannot be cancelled.